Privacy
Privacy Policy
How we collect, use and protect your personal information, in line with the Protection of Personal Information Act (POPIA).
Information we collect
When you request a pickup or contact us, we collect your name, phone number, email address, collection address and any instructions you provide. We use this solely to schedule, deliver and bill for your laundry service.
Cookies and analytics
With your consent, we use Google Analytics 4 and Microsoft Clarity to understand how visitors use the site — pages viewed, time on site, clicks on key buttons, how you arrived, device type and approximate city-level location. Clarity may record anonymised interaction sessions (clicks and scrolling) to help us improve the site. No analytics tools load until you press "Accept" on our cookie bar, and you can decline at any time without losing access to any part of the site.
Sharing and retention
We do not sell your information. It is shared only with service providers who help us operate (for example, analytics and email delivery), and kept only as long as needed for our service and legal obligations.
Your rights
Under POPIA you may request access to, correction of, or deletion of your personal information, and object to its processing. Contact us at thelaundryconciergeservices@gmail.com or +27 67 894 0331.
Responsible party
The Laundry Concierge Services, 22 West Road, Sandton, Gauteng 2196.